INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Do you offer 3D designing services?
| Yes, we offer 3D design services to turn your ideas into printable models, whether you have hand-drawn sketches or initial concepts. |
What sectors does 3D Facotory serve?
| We serve a wide range of sectors, including: • Advertising and Marketing: Design and produce display models and VIP gifts. • Events: Provide interactive models and customized souvenirs for exhibitions and events. • Military: Manufacture custom spare parts, training models, and field equipment using advanced printing technologies. • Manufacturing: Produce custom parts on demand, reducing downtime and storage costs. • Engineering and Architecture: Create accurate prototypes and architectural models. • Education and Scientific Research: Support educational and research projects with 3D models. • Healthcare: Produce custom anatomical models and medical instruments. |
What materials do you use for 3D printing
| We use a variety of materials, including: • Plastics: PLA, ABS, PETG. • Resins: for products with fine details. • Metals: for industrial printing and high-durability parts. |
Do you sell 3D printing materials?
| Yes, we offer a variety of 3D printing materials on our store page, including filaments and resins, to meet the needs of hobbyists and professionals. |
What is the timeline for a 3D printing order request?
| Duration is subject to both size and complexity of the model, general: • Small projects: 2 to 5 business days. • Large projects: Up to 3 weeks. |
Do you deliver?
| Yes, we provide delivery services inside the Sultanate of Oman, with the possibility of international delivery upon request. |
What are the payment options?
We accept payment via bank transfer, credit cards, and cash on delivery for some orders.
Can I visit the company?
| Certainly, we are happy to welcome you to our headquarters in the Muscat Innovation Campus, Building No. 2. It is recommended to schedule an appointment in advance by calling our customer service number to ensure the availability of our specialized team. |
Do have after 3D print services?
Yes, we offer post-printing services such as sanding, coloring, and assembly as per customer request.
What is the return policy?
We are committed to providing high quality. If there are any printing errors caused by us, we will reprint or modify the part at no additional cost.
What are the working hours?
Sunday to Thursday from 9 am to 4 pm
CONTACT INFORMATION